Shipping policy

Last updated: December 28, 2025

This Shipping Policy applies to all purchases made on kovem.shop and outlines our fulfillment and delivery practices.

Order Processing Time

All orders for our travel luggage and suitcases are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

Shipping Time & Delivery Estimates

We fulfill orders from our facility in the United States to ensure our high-quality luggage products reach our customers in Germany.

  • Shipping Origin: All orders are shipped from our warehouse located in the United States.
  • Estimated Shipping Time: Once dispatched, the estimated international shipping time to Germany is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

Shipping Cost

We offer Free Shipping on all orders to Germany. No handling or delivery fees apply.

Tax Information (Import VAT & Duties)

  • Import Taxes (Germany): Since we ship internationally from the United States to Germany, your order may be subject to German Import VAT (19%) and potentially customs duties once a shipment reaches the German border.
  • Customer Responsibility: These charges are not included in the product price or shipping cost and are the customer's responsibility. We recommend checking with the German Customs Office (Zoll) for more information regarding current import thresholds for travel goods.

Shipping Locations

We currently ship exclusively to Germany. If your destination is not listed at checkout, please contact us for further assistance.

Tracking Your Order

Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email.

Delays

Delivery times are estimates and may vary due to external factors such as weather disruptions, customs clearance procedures, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.

Contact Information

If you have any questions regarding our shipping policy, please contact us:

  • Operator: DONALD RICHARD WARNER III
  • Email: support@kovem.shop
  • Address: 625 WELLINGTON AVE APT B5, WALLA WALLA, WA 99362-1552, United States
  • Phone: +1 369-221-9331